Legal

Privacy Policy

Last Updated: 2 April 2026

Harmoni Place is committed to protecting the personal information of the people who engage with us — whether as prospective residents, family members, or website visitors. This policy explains what data we collect, how we use it, and what your rights are in relation to it. It is written in plain language because we believe you deserve to understand it without a legal background.

1. Who We Are

The data controller for this website and our services is Harmoni Place, located at 35 Jalan Laksamana, 75000 Melaka, Malaysia. If you have any questions or requests relating to your personal data, you can reach us at [email protected] or by calling +60 6-281 5394.

2. What Personal Data We Collect

We collect personal data in the following circumstances:

When you submit an enquiry through our contact form (name, email address, phone number, message content)
When you call us directly (phone number, and any information you share during the call)
When you visit our website (anonymised usage data via analytics cookies, if consented)
When you engage with us during a residence visit or subsequent onboarding

We do not collect sensitive categories of personal data (such as health information) through our website. If such data is required for residence management, it is collected separately with explicit consent.

3. Legal Basis for Processing

We process your personal data on the following grounds under Malaysia's Personal Data Protection Act 2010 (PDPA):

Consent — when you submit a form or accept optional cookies
Contractual necessity — when processing is required to arrange or manage a residence arrangement
Legitimate interest — for follow-up communications related to your direct enquiry, or to maintain the security and functionality of our website

4. How We Use Your Data

To respond to your enquiries and arrange visits or consultations
To manage and administer a residence arrangement if you proceed
To communicate relevant updates about our packages, if you have opted in
To improve our website and understand how visitors use it (analytics, where consented)
To comply with legal obligations under Malaysian law

5. Data Sharing

We do not sell or rent your personal data to third parties. We may share data in the following limited circumstances:

With service providers who help us operate our website (such as hosting or analytics services), under data processing agreements
With healthcare or emergency services, if required for a resident's safety
With regulatory or law enforcement bodies, if legally required

6. Data Retention

We retain enquiry data for up to 12 months if no residence arrangement proceeds. Resident-related data is retained for the duration of the arrangement and for a period of 5 years thereafter, in accordance with Malaysian legal requirements. You may request earlier deletion (subject to legal obligations) by contacting us.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. Our website uses HTTPS encryption. Access to personal data within our team is on a need-to-know basis. We conduct periodic reviews of our data practices.

8. Cookies

Our website uses cookies to function and to understand site usage. You can manage your cookie preferences at any time. For full details, please read our Cookie Policy.

9. Your Rights Under Malaysia's PDPA 2010

Right of access — you may request a copy of the personal data we hold about you
Right of correction — you may ask us to correct inaccurate or incomplete data
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
Right to prevent processing for marketing — you may opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external site you visit.

11. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so we can remove it.

12. Changes to This Policy

We may update this policy from time to time. Where changes are significant, we will make reasonable efforts to notify those affected. The date of the most recent revision is shown at the top of this page. Continued use of our website after changes take effect constitutes acceptance of the updated policy.

13. Contact for Privacy Enquiries

For any questions, requests, or concerns relating to how we handle your personal data, please reach us at:

Email: [email protected]
Phone: +60 6-281 5394
Post: Harmoni Place, 35 Jalan Laksamana, 75000 Melaka, Malaysia